Dear
We really have already shipped product out to you.
Just because of the some uncontrolled reasons, the logistics company delay the delivery.
You will receive it soon.
In order to protect your buyer protection, we agree to refund you full.
And if you get it in the future we hope you can repay us.
Now pls open the dispute and request for refund money .
Do you agree with that?
If possible , hope you can give us good comment,thank you.
Waiting for your reply.
Nice day.
Kind regards,