Key Performance Indicators (KPI), Planning Systems, Logistics Service Providers, System Development
output of a planning process is a set of assigned individual tasks to resources at a certain point in time Initially a manual job, however, in the past decades information systems have largely overtaken this role especially in industries such as (road-) logistics. This paper focuses on the performance parameters and objectives that play a role in the planning process. In order to gain insight in the factors which play a role in designing new software systems for Logistical Service Providers (LSPs) Therefore we study the area of Key Performance Indicators (KPI) Typically, KPIs are used in a post-ante context: to evaluate a company past performance. We reason that KPIs should be utilized in the planning phase as well; thus ex-ante The paper describes the extended literature survey that we performed, and introduces a novel framework that captures the dynamics of competing KPIs, by positioning them in the practical context of an LSP. This framework could be valuable input in the design of a future generation of information systems, capable of incorporating the business dynamics of today's LSPs