Call Center service is service mind on her own. but policy for check with your supplier not good. Your supplier not honest because ex. my case, in advertise the camera is 2 pc same color. but when deliver is not same color. and when open in box is not same accessories.
When in call to call center. your process ask me return good then you will return money. BUT I NEED YOUR REPREHENSIBLE CHANGE MY GOODS TO CORRECT WAY LIKE I ORDER NOT JUST RETURN MONEY AND THEN FINISH.
One more question, How you action to your supplier that Dishonest.