We acknowledge your email and would like to clarify with you that GEA should be the party who is responsible for clearing the customs for this sample shipment. Regardless of the weight of volume, it is not an issue should it be handled properly.
We have been accommodating for this trail run so that you could obtain the quality soybeans from our Canadian source to produce the soymilk samples for us at agreed timeline, so when it comes to this administrative task, we strongly urgent GEA to perform their duty and deliver the sample to us soonest so that we could proceed to the next phase.
Thank you for your understanding.