We found below facts through the investigation.
1) Normal chassis was arranged by consignee to take direct delivery of container from vessel, which is JPY14,000 (JPY7,000 x 2 days).
2) Then container was moved to OOG storage area and transload to low-bed-chassis by transfer crane.
Normally, transloading from-ground-to-chassis is free of charge, but transloading from-chassis-to-chassis is subject to extra charges,
as terminal arrange 2 additional workers to watch the handling, which is JPY11,550 as shifting fee.
Workers were arranged in advance as per wrong information, and couldn't cancel even through they found the cargo can be handled in normal operation.
So we need to hold responsible of one who given wrong information for both extra cost which is TTL : JPY25,550-.