The stages of the SARAH model are as follows:
Shock: Initially people are often shocked when they hear about a change initiative. They may well not have understood the forces (for example, more aggressive competition or impending legislation) that have made the change imperative for the organisation. They have become used to their existing ways of working, including their IT systems (however much they might moan about them).
Anger: Shock then gives way to anger as people begin to understand what the change may mean. They are angry at the outside forces that have caused the change and also, often, at their own leaders, either for identifying the change or perhaps for initiating it. This anger can also be directed at others, for example BAs, whom people see as responsible for the change.
The stages of the SARAH model are as follows:Shock: Initially people are often shocked when they hear about a change initiative. They may well not have understood the forces (for example, more aggressive competition or impending legislation) that have made the change imperative for the organisation. They have become used to their existing ways of working, including their IT systems (however much they might moan about them).Anger: Shock then gives way to anger as people begin to understand what the change may mean. They are angry at the outside forces that have caused the change and also, often, at their own leaders, either for identifying the change or perhaps for initiating it. This anger can also be directed at others, for example BAs, whom people see as responsible for the change.
การแปล กรุณารอสักครู่..
