Faster Communication
By creating a Facebook page, you allow for direct contact with your customer. A Facebook page allows you, the manager or owner, to share your contact information, sales that may be going on, etc. with your customer. And, it also allows the customer to communicate with you either in the form of a review on your product, complaint, or simply a suggestion; the Facebook gives them that opportunity to leave that feedback, which every business owner knows is essential to being successful.