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An iTunes App Store representative will review your request and should send you a personal response within 48 hours. That response will include a record of your request. While you are waiting, you may find these articles helpful:
Resume interrupted iTunes Store downloads
http://support.apple.com/kb/HT204312
If an app you installed unexpectedly quits, stops responding, or won’t open
http://support.apple.com/kb/HT201398
Countries and regions where iTunes App Store is available
http://www.apple.com/support/itunes/ww
This is your case number: 1036066544