Hi,
Totally understood and I appreciate you letting me know the issue. It shows you company only wants happy customers with items up to specs and trust me, that is the way to do business. Doing quality work and providing quality items always will make for happy customers. Honesty is always the best policy and trust me, your honesty and sending a full refund does make me a happy customer even though the item fell through due to issues with it. I will definitely keep your Ebay store handy if I need any other items. Thanks again for being honest and providing the best service.