OK. What I found out is that OV already work on these tickets showing in the unassigned view through the PSC OV view. What I'm saying is, these tickets in the "Unassigned" can be left there and OV will work on them in their view.
I will try to figure out a way to not have it show up in "Unassigned" but I suspect it will impact other tickets as well. I have to think about it.