Hotels are under constant pressure from the need to compete, not just the need to respond to rapidchanges in the market. Hotels, moreover, must inspire their employees to perform their best and encourageemployees to fulfill their responsibilities as citizens. Academia and industry recognize the importanceof organizational citizenship behavior. This study assessed how hotel employees perceive organizationalsupport, psychological empowerment, organizational citizenship behavior, and job performance; andexamined the causal relationships among these variables. A total of 513 employees of Taiwan hotels
participated in the study. Data was analyzed through descriptive statistics, confirmatory factor analysis,and the structural equation modeling.