Use common sense and organizational sensitivity
when interpreting metrics data.
Provide regular feedback to the individuals and
teams who collect measures and metrics.
Don’t use metrics to appraise individuals.
Work with practitioners and teams to set clear goals
and metrics that will be used to achieve them.
Never use metrics to threaten individuals or teams.
Metrics data that indicate a problem area should
not be considered “negative.” These data are
merely an indicator for process improvement.
Don’t obsess on a single metric to the exclusion of
other important metrics.