David Smith is an inspector and travels the USA and Asia, for 12 days each month inspecting hotels, never using the same hotel twice. It should be a pleasure but it's difficult to relax and enjoy the luxury he says Work begins as soon as he enters the hotel entrance 100 questions on the check-in procedure. The concierge is another target. Mr. Smith will ask for anything from an aspirin to a legal document after offices have closed. The concierge has to provide a full service, not just theatre tickets, and must not expect a gratuit’.