Since previous research supports that consumer values (hedonic and utilitarian) influence affective commitment, it is a considerate interest to also look into the influence of affective commitment on long-term relationships between the e-users and hotel website. It was found previously that affective commitment has a positive influence on usage behaviors (Malhotra and Galletta 2005) and it also enhances long term relationship for e-travel vendors (Nusair 2010). Trust is believed to be the key to these relationships (Corbitt et al. 2003). Customers’ trust levels in online shopping are likely to be influenced by the website quality and users’ web experience (Corbitt et al. 2003).
Furthermore, Bilgihan (2014) also examine that the relationship between commitment and trust are influence on long-term long-term relationships between user and hotel website. Corbitt et al. (2003) believe that these relationship in e-commerce are possible to be influenced by the website quality and the user experience.