“By developing the technology, not only technical aspects are
developed, but the whole process, including system, content and service is
redesigned” (Kelders et al, 2013). Educational products try to support the
informational and educational processes of health professionals and
service users (e.g., curative or preventive care, health record-related
education, guidance, professional education and support). A sharp-eyed
perspective is needed to identify which processes are more flexible in
current praxis and where eHealth offers added value. Educational or
informational processes can be reorganized with the aid of eHealth
technologies, but some processes could be more successful in “blending
category”, only empowered with new eHealth innovations. Sometimes the
help desk-type personal assistance of health professionals will produce
more quality than general guidelines offered online. A genuine process
evaluation is one requirement for the reasonable development policy and
adoption.