lose relationship to the distributor and dealer owners with emphasis on the Toyota Value chain
Transparently sharing benefit to dealers owner on certain business e.g. Credit Care, 1st year insurance and Broker service
Support dealers at all times ,Especially in difficult time
Innovation in developing products & services for customers and dealers with a focus on satisfaction and profitability improvement
Company policy to emphasis on higher efficiency and continuous development with IT support
Provide reliable TLT 's customer data base utilization (Activate ,closed , HP, Sabuy:D) to support customer retention at dealer side
Consumer/Lender recognition of the Toyota brand as representing quality and reliability
Effectiveness Level of top-down communication (to maintain the same understanding among each of the level for the entire organization
Inadequacy of consistent and measurable training may lead to low efficiency of workload
Lack of comprehensive mid term strategy