Key Points
Increasing numbers of public agencies are developing an e-government strategy.
Centralized e-government strategic planning is a six step process that, overall, ask: “Where are we now?”, “Where de we want to get to?” and “How do we get there from here?”
Centralized e-government strategic planning may be fundamentally misconceived, may face severe constraints to its implementation, and may create negative impacts within the public sector.
A hybrid approach can bring balance between a number of tensions inherent to e-government planning.