Ahold USA
Attn: Dan Underkoffler
Dear Mr. Underkoffler:
My name is Paibool Dussadeevutikul the owner of PTN Group in Thailand. I wanted to send my sincerest apologies for the Shrimp ring problems Ahold USA and H & T Seafood have recently experienced relative to the dome popping off and failure on the adhesive tape used to secure the dome to the ring.
We have been in business for over 40 years supplying Shrimp products to our US and European customers and have never had an issue quite like this.
Between our failure to catch the Country of Origin and Farm Raised issue along with the adhesive tape failure we must admit that we truly dropped the ball on these containers.
As you know we are BAP 2 Star certified and have been one of the top 5 largest Shrimp exporters in Thailand for many many years. We cannot imagine how we let these issues get past our QA and production management's eyes.
Please accept my personal apology as well as our company's apology for any inconvenience we have caused you and Ahold.
We promise you Ahold will never see any inferior products coming out of factory again and we appreciate the opportunity to supply you excellent quality Shrimp products in 2015.