1. Introduction
Mackay (2007) stated that learning organisations are organisations that have a high ability to collect, store and
transfer knowledge and the need to transform them continuously to achieve success. Practices and cultures can
enrich the spirit and the ability of each person whether within or outside the organisation to continue to learn and
increase productivity. According to Conner (2004), there was more than 75% of informal learning within the
organisation. He also explained that informal learning is a long-term process in which an individual acquires
knowledge, skills, value and strengthen attitudes through media, daily experiences at the workplace especially when
communicating with his co-workers.