What products do libraries offer?
therapy dogBe creative about the types of products and services that your library can provide to meet the evolving needs of clients.
Example: Have you ever considered a library dog? Studies show that animals can reduce stress levels. What's more stressful than law school?
Therapy dogs are becoming increasingly common in library settings. Suzanne Mawhinney (2011) advertised their therapy dog program in their weekly law school community email, blog, and Twitter feeds. The sign-up sheets quickly filled.
Much of the marketing literature focuses on marketing products such as tangible goods and services. Libraries have a wide range of products including programming, resources, events, instruction, and other services.
The visual below shows those library services with tangible and intangible elements.