which are hours of service, labelling services and
bindery services with a mean of 2.87, 2.32 and 2.88 respectively. This finding
supports Uddin, Quaddus & Islam (2006) study in Bangladesh public libraries
which indicated that 53.33% of users were satisfied with hours of operation.
However, users are not satisfied with the community information services,
recreation services, reference services and storytelling services with mean of 1.48,
1.53, 1.50 and 1.37 respectively