Support from your institution from inception is critical.
Administration has to be on board to provide funding and act as a
liaison to other resources, for example, consulting with your
institution’s legal department about copyright questions. Support
from information technology (IT) isalso important. Getting our IT
department to provide support for open source library software was a
challenge that soon put the library’s original plans to use Greenstone
digital library software on hiatus. One of the benefits of membership
in a state digital library consortium is that technical support is
provided in an automated timely manner. In addition, the consortium
has direct contacts with the software developers at CONTENTdm, so
software concerns are quickly addressed