If you were incorrectly charged a cancellation fee, let us know why here. Please make sure you've selected the correct trip.
Cancellation fees are charged to compensate drivers for time invested in traveling to a rider's pickup location.
When a driver is en route to your pickup location, you can use your app to cancel your ride request. Your account may be charged a cancellation fee. This depends on how much time has passed between when the driver accepted your request and when you cancel.
Drivers are also able to cancel a ride request. In this case, you may be charged a cancellation fee if the driver has already waited for several minutes at your pickup location.
Cancellation fees may differ depending on your city and selected vehicle option. Many cities have a 5 minute charge-free cancellation window. In other cities, you may be charged a fee for cancelling more than 2 minutes after a driver is en route to your pickup location.
Please note that cancelling an uberPOOL ride request more than 2 minutes after requesting may also result in a cancellation fee.