Execute Brilliantly 10%
1. HOT ALERTS to be answered within 24 hours
-HOT ALERTS concern from Culinary but we action on GEI comment and follow up issue
2. To achieve LRA audit to ensure all categories are above 90%
-LRA not audit for year 2014 but we have mystery audit on 21-29 June action plan list implement
3. Trip Advisor rating at 4.5 star or better and ranking at 70 or below
-We achieve 4.5 star and rank 66 of 752 hotel in July 2014
4. B&F sustainability and social responsibility Implement/maintain and support all global & local B&F sustainability responsibility initiative
-Done we have create sustainability menu local ingredient and will revised in 1 year
5. Full implementation and activation of global and divisional F&B initiatives
-Done e.g. sustainability menu/ Menu parameter for all will implement new menu by end 2014 and menu engineering
6. To achieve manpower productivity and efficiency of Culinary over year 2013
-Culinary 20.5 VS 17.3 / Stewarding 30.1 VS 24.7 / TKT food prep 19.1 VS 18.3
7. Ongoing compliance with Starwood’s F&B related hygiene, safety and security procedures
-We are on track with Starwood brand standard e.g. Hygiene/Safety and security
8. Achieve minimum pass score of 85%; achieve a positive growth over previous years achieved score from EHC. We achieve 91% from EHC peer audit in June 2014
9. Fully resolve all red, orange and blue EHC F&B related issues in a timely manner, closing off tasks through EHC/Starwood Website
-From last EHC audit in year 2013 we have complete in EHC website action plan and completed
10. Reduce turnover % VS 2013
-YTD June Green room 4% VS 2 % / TKT kitchen 2% VS 8% / Main Kitchen 4% VS 3 % / Steward 3