Field Service
Field service is customer service and refers to warranty and repair or replacement of the product after it has been sold. Starbucks can fix their problem very quickly because if its not to the customers liking they could just add whatever is missing or make another one to meet the expectations. Also, field service refers to promptness and Starbucks, although there are many locations that have a lot of traffic, speed things up by splitting up the work two people may be in charge of ringing up orders while two others make the drinks or prepare the food the customer orders.
Some new ideas that Starbucks can use as a system is increase the ECOSURE checks to every four months. This will help ensure that the standards are better maintained. A second system that could be put into place could be a way to measure the drinks weight before handing off to the customer to ensure proper weight.