Chris went to the LMS of the Picaro Academy at my request. He discovered that not one of the three of them have spent one minute of time on the Picaro Academy system. They haven’t even logged in to the system. At the same time you are telling me they have made a decision.
The first message that I take from this is that they are making decisions without the necessary information. Decisions that do not reflect critical thinking has been applied to the appropriate facts and that they are at the disposal of the decision maker are not informed decisions. Also, they are usually bad decisions.
The second message that I take from this is that you have work to do with this account. The primary function of your job is to provide information to enable informed decisions. That is, your job is to teach customers what they need to know in order for them to make an informed decision.
This has not been done here and it will not appear to them in their dreams one night. This is something you need to do in a proactive manner. Let me know how I can help.