Thank you very much for your kind response.
We understandably comprehend about your explanation. Actually Canon’s technician operated as his performance well. He explained all information to us. We just felt if there is the problem happened like this, how canon will give us the solution professional. Finally, our management would like to thank you for waiving this charge. And this is the best solution which we receive from your company.
Again, thank you very much for your kind coordination. We hope to work with Canon in the near future.