It is impossible. Because of 2 months no log in password expire that why you cannot log in. What you means you inform me before? If I overlook your message or email you can call me. But not after 2 months when customer complain no upload DSD. FYI, When password expire, the system will automatically prompt us to change password. Any of the user can change and then share with others members. If really don’t know how to change the password feel free come to me. Wrong password will cause system block also. Once system block we have to go to special source for the support.