The steps of reflection are the following:
description: describe as a matter of fact just what happened
during your critical incident or chosen episode for reflection;
feelings: what were you thinking and feeling at the time?; evaluation:
list points or tell the story about what was good and what
was bad about the experience; analysis: what sense can you make out of the situation? what does it mean?; conclusion: what else
could you have done? what should you perhaps not have done?;
action plan: if it arose again, what would you do differently? how
would you adapt your practice in the light of this new understanding?