Thanks for your reply. We are sorry to waste your time on such issue.
Technically we are in FOB so CIEE Thailand can only guarantee deliveries of goods until the loading of the goods on the plane.
The responsibility of the transportation is to the freighter and the importer. Of course we understand your predicament.
But I think it might be difficult to close the issue by e-mail.
I will ask mi to clarify the situation with you and you time at his next visit.