Successfully serving the college bound
Working in a public library requires staff and administrators to be attuned to the many types and needs of current and potential library patrons. Just when you think the library has an understanding of the service and program needs of one population, another special population or subgroup of patrons need or want specific services or programs. From children with special needs, to patrons whose native language is not English, to seniors in the community, the library is often considered the one place where all are welcome, and, for the most part, can find information and programs to suit personal needs and interests. Given the inherent educational value of the public library, one might expect to find services or programs geared toward patrons with higher education aspirations. Librarians and other library staff members work with patrons throughout their life cycles. We see children on their first day of kindergarten, and again when they enter middle and high school. Over time we get to know our patrons’ personal histories as well as their reading preferences. The reference desk is not just a place to learn about the latest bestseller; it is where patrons share what is happening in their lives.We are privy to their life events and their goals, which may include pursuing a college degree or other postsecondary training. Library staff can be trained about available resources so that they are able to have informed conversations with patrons interested in exploring higher education—not as advisors, but as reference professionals qualified to make educated recommendations. My review of public library websites revealed that not only do many libraries not have college-related information and links on their websites, few have specific programs for college-bound patrons of any age. This, of course, is only one state; many libraries—large, medium, and small; and suburban, urban, and rural, do a good job of serving college-bound patrons, particularly those of traditional college-going age. Successfully Serving the College Bound recognizes that librarians and other library staff members have different levels of expertise related to college planning, and patrons have different