There is great potential for quality improvement in the construction
industry. In today's competitive world, the term
'quality' and its concepts are vital for the construction
industry. There is not much time nor resources to waste.
Reworks and delays are not acceptable. As in the manufacturing
industries, the construction industry should focus on
process quality. It is clear that TQM and its principles do
apply to the construction industry. TQM philosophy of
teamwork and co-operation not confrontation and conflict,
is long overdue for the construction industry.
This study indicates that future strategies and potential
developments should based on the following findings. Project
managers and company administrators should consider the
following points in developing their quality systems.