In this situation, transportation authorities
will not be worth, time and effort, attempting to rectify a “small” problem infrequently
occurred. In contrast, if an attribute’s gap score is moderately low, while the rate at
which riders experience a problem with the attribute is high, the effect of the attribute on
overall satisfaction is magnified and may require greater attention
In this situation, transportation authorities
will not be worth, time and effort, attempting to rectify a “small” problem infrequently
occurred. In contrast, if an attribute’s gap score is moderately low, while the rate at
which riders experience a problem with the attribute is high, the effect of the attribute on
overall satisfaction is magnified and may require greater attention
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