20. “You’ll never have a product or price advantage again. They can be easily duplicated, but a strong customer service culture can’t be copied” – Jerry Fritz, customer experience speaker and author It seemed fitting to end this collection of quotes with one that best describes the business environment we’re in. Customer service has become the key differentiator. Unlike product features or offers, it’s difficult to replicate an elusive “experience” or an emotional connection a customer may have with a brand. So what can we learn from some of the best quotes? Customers are at the heart of every business – and pleasing them is the only way to stay ahead of the competition. And getting it right is difficult, but the rewards are huge. The greatest challenges facing businesses today is making the most of customer data, engaging the “connected customer” and providing a seamless omni-channel experience. - See more at: http://www.newvoicemedia.com/blog/top-20-customer-service-quotes-and-what-you-can-learn-from-them/#sthash.Ieug1poR.dpuf