Dear EKPIYAKORN,
We have received a report from MADuggan11 letting us know that order #1025560366 has not arrived. Visit your case here. You can resolve and close this case automatically by adding a tracking number that shows the order as delivered. You can also add other proof of shipping directly to the case log. If you are unable to resolve this matter with the buyer and the case is escalated for review, please respond to any admin communications within the week by commenting in the case log. Keep in mind you can also resolve the case by issuing a full refund. Please review Etsy's Seller Protection guidelines. If you've already provided all of the necessary information in the case log, but your case hasn't closed automatically, Etsy admin will be reviewing your case shortly. We recommend updating the case log so that we may assist you in resolving this concern as soon as possible. Please note that an unresolved case may result in suspension of your shop or account termination.