Gordon
I must say I am very disappointed to see an email like this after over 3 years as a client. Our payment for Q1 has been processed at the current rate.
We were surprised to see an increase in fees in the first quarter invoices of 7% without any prior notice and have asked for explanation. We note that in the addendum which we signed in 2013, you have represented to us the 2014 rates, and we had relied on this. We don’t believe that you have the right to increase the rates after representing the 2014 rates which we accepted.
We are happy to discuss this further in an amicable manner and trust that you will continue with our systems support .
Regards
June