Figure 12.9 indicates that one can also find Spaghetti processes in the functional area Service. An interesting development is that more and more products are monitored while being used in their natural habitat, e.g., modern high-end copiers, expensive medical devices, and critical production facilities collect event logs and can be observed remotely. Later, we will show that ASML and Philips Healthcare already monitor the systems they manufacture. In the future, manufacturers will start monitoring also less expensive goods, e.g., cars, consumer electronics, and heating systems will be connected to the Internet for a variety of reasons. Manufacturers would like to know how their products are used, when they malfunction, and how to repair them.