A gap is widening between what management accountants
report and what managers and employee teams
want. This doesn’t mean that information produced by
management accountants is of little value. In the last few
decades, accountants have made significant strides in
improving the utility and accuracy of the costs they calculate
and report (such as with ABC). The gap is being
caused by a shift in managers’ needs—from just needing
to know what things cost (such as a product cost) and
what happened to a need for detailed information about
what their future costs will be and why