Complexity Reduction requires managers to:
• Understand the sources of complexity and examine trade-offs
between operations and variety or customization for customers
• Identify opportunities to simplify products, organization
structures, business processes and information systems to
save costs while strengthening core capabilities and increas-
ing the focus on customers
• Take steps to stem the return of complexity by reexamining the
hurdle rates for new products and other expansion activities
• Simplify decision making by clarifying roles and processes