what we know we know: knowledge sharing, access and inventory. tools include bench marking and communities of practice
what we know we don't know: knowledge seeking and creation. tools include R&D, market research and competitive intelligence
what we don't know we know: uncovering hidden or tacit knowledge. tools include knowledge maps, audits, training and networks
what don't we know we don't know: discovering key risk, exposures and opportunities. tools include creative tension, audits, dilemmas and complexity science