Dear All,
To ensure that we handle the situation well when any accidents happen to our guests, please follow the step below.
-Duty Manager must be call to be at the scene , advise guest what next ..
-security at the scene for first aids if needed and assist
-EXCOM will be called to the scene if the accident is serious
-Duty Manager handle them until case close / trsf to hospital or escort back to the room depend on the accident
-Duty Manager make report and share to all
- Duty Manager follow up on guest return or next day depend on accident.
- Get well soon card with token may need to prepare depends on the accident.
The above just basic steps and I believe most of you already got some experiences.
If any of you not clear , please see me for clarification.