Based on the above statements, the objectives of this study can be defined as follows: (1) To build a new integration model of technology-based service encounters; (2) To investigate whether technology-based service encounters have a positive impact on service quality; (3) To investigate whether technology-based service encounters have a positive impact on patient satisfaction; (4) To examine whether after experiencing technology-based service encounters, the cognition of the service quality has a positive effect on patient satisfaction; and (5) To scrutinize whether network security contributes a moderating effect between service quality and patient satisfaction.