Considerations
Consider the following key points when capturing system functions and/or business processes:
Evaluate the competitor’s Web site, since it is likely that keeping up with the competition will eventually become a project goal.
Remember to take all categories of users into account when soliciting possible user activities. Customers, administrators, vendors, and call-center representatives are likely to use and have access to very different aspects of the application that may not be easily found in the documentation.
Spend extra time soliciting exception- and error-case activities, which are often implied or buried in documentation.
If you find activities missing that seem important to you, or that appear in competing applications, consult with the relevant team members as soon as possible. These may indicate unintentional oversights.
Considerations
Consider the following key points when capturing system functions and/or business processes:
Evaluate the competitor’s Web site, since it is likely that keeping up with the competition will eventually become a project goal.
Remember to take all categories of users into account when soliciting possible user activities. Customers, administrators, vendors, and call-center representatives are likely to use and have access to very different aspects of the application that may not be easily found in the documentation.
Spend extra time soliciting exception- and error-case activities, which are often implied or buried in documentation.
If you find activities missing that seem important to you, or that appear in competing applications, consult with the relevant team members as soon as possible. These may indicate unintentional oversights.
การแปล กรุณารอสักครู่..
