DeLone and Mclean (1992) proposed “System Quality” to be an overarching construct
representing the technical level of IS effectiveness, another important determinant of overall IS
success. Despite the conceptualization of System Quality as a composite concept in the literature
(e.g., Ives and Olson 1984; DeLone and McLean 1992; Seddon 1997), studies often use
reflective indicators to capture this construct (Wixom and Watson 2001; e.g., Chen and Hitt 2002;
Rai, Lang et al. 2002). However, improper specification of measurement model can lead to
biases in assessing the structural model (Petter, Straub et al. 2007) and, therefore, interpretational
problems.