Results: Nineteen published reviews were identified. Reviews consisted of between 5 and 38 studies, included a
variety of health care settings/contexts and a range of study types. There were three main categories of study
outcomes: patient-related outcomes, provider-related outcomes, and health service access and utilization outcomes.
The majority of reviews found moderate evidence of improvement in provider outcomes and health care access
and utilization outcomes but weaker evidence for improvements in patient/client outcomes.