lovely stay. there was couple things that niggled me though. i had asked for a double bed and was given twin with no apology and then i had to call 3 times to have someone put the beds together. they were also very inflexible about late checkout. the room service was great! the big pool is lovely but too many kids so i was happy to find a kid free relaxing pool further away with a lovely view of the river. the staff seem very good, although my original check in lady was very short and seemed to say what i wanted to hear. i was at a conference there but had missed getting the rooms offered for teh conference and so paid more than most people but it was worth staying.
overall wonderful experience, thanks to shang ri la!