2. A time is set for the two groups to meet preferably away from their normal work situations.
3. The consultant, together with the managers of the two groups, describes the purpose and objectives of the meeting, to develop better mutual relationships, explore the perceptions the groups have of each other, and formulate plans for improving the relationship. The two groups are presented the following or similar questions. “What qualities or attributes best describe our group?” “What qualities or attributes best describe the other group?” and “How do we think the other group will describe us?” Then, the two groups are encouraged to establish norms of openness for feedback and discussion.
4. The two groups are assigned to separate rooms and asked to write their answers to the three questions. Usually, an outside consultant works with each group to help the members become more open and to encourage them to develop lists that accurately reflect their perceptions, both of their own image and of the other group.
5. After completing their lists, the two groups reconvene. A representative from each group presents the written statements. Only the two representatives are allowed to speak. The primary objective at this stage is to make certain that the images, perceptions, and attitudes are presented as accurately as possible and to avoid the arguments that might arise if the two groups openly confronted each other. Questions, however, are allowed to ensure that both groups clearly understand the written lists. Justifications, accusations, or other statements are not permitted.