Complaint and Adjustment Letters
Go ahead and gripe—but in a professional manner
by David McMurrey
Tell us where you are located!
Contents of This Section
Complaint Letters
Adjustment Letters
Main Index
Related Courses:
ACC: Business & Technical Communication
McMurrey Associates Technical Communication Courses
Vox Village: Social Media Communication
This chapter covers two closely related types of business letters: complaint letters, which request compensation for problems with purchases or services, and adjustment letters, which are the responses to complaint letters.
Be sure to check out the examples.
For related matters, see the chapter on general business-letter format and style.