• Conduct training needs analysis of teams using accor tools.
• Conducts induction and Welcome to Accor for all new employee
• Is certified and conducts brand specific customer service training sessions
• Runs focus groups with employees to understand their development needs and preferred learning styles
• Has own PDP so that understands principle and can guide others HOD in development
• Collates feedback forms from Academie and hotel training sessions and analyses comments both positive and negative
• Provides feedback on training content and delivery to Academie Accor