Dear Seree,
Thank you for your recent order.
Unfortunately, it is being delayed because:
The billing address provided at checkout did not match your bank’s records. Please call them to ensure they do not have an old address, P.O. Box or business address on file, then contact us by phone or email with the correct billing information. Our contact information is at http://stp.me/csr.
Please verify the billing and shipping address by calling our toll-free number 1-800-713-4534 or replying by email. Our contact information is at http://stp.me/csr. To avoid further delay, please include any specific information such as: apartment numbers, P.O. Box numbers, suite numbers, etc.
We need further information to verify your card as a protection against fraud. Please fax a copy of the front and back of your credit card used on this order, plus a copy of a billing statement and a photo ID to 1.800.378.8946 or internationally at 1.307.775.8088. Once we have received this information, we will release your order for shipment. This information will remain strictly confidential. Our contact information is at http://stp.me/csr.
Please refer to your order number and your customer number when responding to this letter.
Your merchandise will be held for 7 days. If we do not hear from you, we will cancel your order. If you have already taken care of this over the phone, please disregard this notice.
We apologize for the delay, and look forward to hearing from you soon.
Sincerely,
Sierra Trading Post
Customer Service Department
Dear Seree,Thank you for your recent order. Unfortunately, it is being delayed because: The billing address provided at checkout did not match your bank’s records. Please call them to ensure they do not have an old address, P.O. Box or business address on file, then contact us by phone or email with the correct billing information. Our contact information is at http://stp.me/csr.Please verify the billing and shipping address by calling our toll-free number 1-800-713-4534 or replying by email. Our contact information is at http://stp.me/csr. To avoid further delay, please include any specific information such as: apartment numbers, P.O. Box numbers, suite numbers, etc.We need further information to verify your card as a protection against fraud. Please fax a copy of the front and back of your credit card used on this order, plus a copy of a billing statement and a photo ID to 1.800.378.8946 or internationally at 1.307.775.8088. Once we have received this information, we will release your order for shipment. This information will remain strictly confidential. Our contact information is at http://stp.me/csr. Please refer to your order number and your customer number when responding to this letter.Your merchandise will be held for 7 days. If we do not hear from you, we will cancel your order. If you have already taken care of this over the phone, please disregard this notice.We apologize for the delay, and look forward to hearing from you soon.ขอแสดงความนับถือSierra Trading Postฝ่ายบริการลูกค้า
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